OUr Answers
Popular Questions
a few things you might be wondering
We specialize in high-quality, laser engraved drinkware for all occasions – from everyday cups to meaningful gifts, team orders, and business branding. We offer our own carefully curated drinkware line, all designed and engraved in house.
We are proudly based in Port Coquitlam, BC. We offer local pick up as well as shipping within Canada.
Yes! We offer a Laser Your Own option for customers who would like to bring in their own drinkware. Please visit the Laser Your Own section of our website for important details, practice guidelines, and eligibility requirements before placing your order.
Yes! Most drinkware can be personalized with names. We also offer custom designs and logos for businesses, teams, and special events. For logo orders, a high-quality file may be required prior to engraving.
Yes! We regularly create bulk orders for businesses, sports teams, coaches, and organizations. Please contact Carly directly at Carly@craftsbycarly.ca to discuss inventory availability, timelines, and bulk pricing – yes, there are discounts!
Our engraved drinkware is generally dishwasher safe; however we recommend hand washing to preserve the insulation.
At Crafts by Carly, all items are handmade with care and many are created specifically for you. Please take a moment to review our Refund & Exchange Policy.
Personalized & Custom Items:
Items that include personalized names, custom text, or specific information are final sale and non-refundable. If your personalized item arrives with a defect or an error caused by us, we are happy to offer an exchange. Any issues must be reported within 48 hours of receiving your item. Please include clear photos of the issue when contacting us.
Core Design Cups:
Core design cups (designs that do not include personalization) are also final sale. Exchanges are only available if there is a defect or issue with the product. You must contact us within 48 hours of noticing the issue.
What is Considered a Defect?
A defect includes things like incorrect engraving, damage that affects the use of the item, and clear production errors. Natural variations in engraving, placement, slight differences between designs, or minor variations due to different cup styles are not considered defects.
Additional Information:
We do not offer refunds or exchanges due to change of mind. Items that have been used or damaged after delivery are not eligible for exchange. All exchanges are subject to review and approval. If you have any concerns, please reach out. We want you to love your cup and will always do our best to make things right.
Yes! You can find a selection of Crafts by Carly products at the following retailers (inventory varies by location):
Cassandra Cake Co – 2331 Marpole Ave #105 Port Coquitlam
Coastal Collective – 10973 Barnston View Road Pitt Meadows
Oak & Ivory – 11939 240th #130 Street Maple Ridge
Homemade Community Shoppe – 46067 Princess Ave Chilliwack
Yes. All designs are laser-engraved directly into the drinkware, meaning they will not ever peel, chip, fade, or wash off.
Our standard turnaround time is up to three weeks. While many orders are completed sooner, we always quote three weeks to ensure quality, accuracy, and consistency – especially during busy seasons.
Yes! We currently offer two rush options that can be selected at checkout:
Option 1: RUSH ($25) – order ready for pick up or shipped within 7 days.
Option 2: EXPRESS RUSH ($45) – order ready for pick up or shipped within 3 days.
Please note that rush timelines begin once your order details and designs are fully confirmed.
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